Privacy Policy

This website, charlotteharborpoolcages.com, is operated by Compass Camper LLC, an Oregon-registered limited liability company doing business as Compass Lead Group. This policy describes what information we collect from visitors and how we use, share, and retain it.

Information we collect

• Information you submit through our forms: name, phone number, email address, community, city or ZIP, and details about your pool cage project.
• Information collected automatically: IP address, browser and device information, and page-visit data collected by our hosting provider.
• Call and text records if you contact our phone number, including the consent records described below.

How we use information

• To match you with an independent licensed local screen enclosure contractor and schedule your free consultation or quote.
• To follow up on your inquiry.
• To operate and improve this website.

Who we share information with

• Licensed local contractors who can respond to your request. This is the purpose of the service and is disclosed above every form.
• Service providers that run our infrastructure, such as Cloudflare (hosting and delivery), Web3Forms (form processing), and call tracking providers once a tracking number is live.
• Authorities when the law compels disclosure.

We do not sell your personal information.

Consent to be contacted

Our forms include an optional consent checkbox covering calls, prerecorded messages, and text messages from Compass Camper LLC and the contractor you are matched with. Consent is never a condition of using the service. You may opt out at any time by replying STOP to any text or asking to be removed during any call.

Retention

We retain form submissions and related consent records for at least five years, consistent with federal guidance on telephone-consent recordkeeping, and other records only as long as needed for the purposes above.

Your rights

You may request access to the personal information we hold about you, ask us to correct it, or ask us to delete it, subject to the retention obligations above. California residents may have additional rights under the CCPA and CPRA. To make any request, email compassleadgroup@gmail.com and we will respond within a reasonable time.

Children

This site is directed at homeowners and is not intended for anyone under 18.

Changes

If this policy changes, the new version is posted here with a new effective date. Questions go to compassleadgroup@gmail.com.